APP27 booking site

CHECK IN: 3:00PM CHECK OUT: 11:00AM Payment & Cancellation Policy: Full pre-payment is required within 7 days of booking. Accommodation cancellations will only be accepted in writing. Cancellations between 0 & 33 days from the event attract a 100% cancellation fee – no refund is given for rooms cancelled or reduction in room nights. Refer to APP accommodation website hotel page cancellation policy. All refunds processed will incur a $10.00 fee to cover cancellation processing administration. If paying by credit card, additional fees apply - please refer to our https://pulseevent.com.au/cancellation-payments/ page. PARKING $20 per car per day undercover parking and is subject to availability and can not be prepaid/pre ordered it is first come first served basis on arrival and can be at full capacity on fri/sat evenings/ peak periods. Full details at https://www.dorsetthotels.com/dorsett-gold-coast/car-parking.html Access to the carpark is via Hooker Boulevard/Nerang-Broadbeach Rd or the Gold Coast Highway and T E Peters Drive. Parking is available for vehicles up to 1.95m in height. When you arrive at CarPark Proceed to the Gold Entry of the car park and make your way up to Level 3/3M or Level 4 for best access. Use the Gold Elevator - select Level 1 for the Dorsett check in desk.

CHECK IN: 3:00PM CHECK OUT: 11:00AM Buffet Breakfast $30 per person per day. Rollaway/extra person $60 per day. Payment & Cancellation Policy: Full pre-payment is required when booking. Accommodation cancellations will only be accepted in writing. Cancellations between 0 & 33 days of the event attracts a 100% cancellation fee. All refunds processed will incur a $10.00 fee to cover cancellation processing administration. Hotel credit card fees apply: 1.7% surcharge for all credit cards CAR PARKING: $27 per car per day subject to availability - price subject to change. Note: car parking ramp is the very next left turn, next to the main Hotel entrance on Orchid Avenue. - Please drive down the ramp, veering right and take a ticket. - Proceed through level B1 (follow blue line marked on the ground), and to continue to drive down to B2. - B2 has a gate that gives you access to more parking level, and requires room key to open. - Please park in spaces where there is a “Hilton Guest Only” on it (hotel parking spaces). - If B2 is completely full, please park at the 10minute zone or retail parking, and proceed to Ground floor to check in at reception. - Please ensure to bring the ticket up for validation. The hotel has designated parking from Level B2-B5 in spots marked ‘Hilton Guests Only’. - Please keep your original paper ticket for validation at the front desk. - Your Hilton room key will grant you access to all boom gates for the duration of your stay. - Upon check out, you are required to return your Hilton room keys to reception. - You will then be required to use your original validated paper ticket to exit the carpark. Enter this ticket into the boom gate on “B1”. - Majority of Hilton Guest car parks of located on level B2. - On weekends and high season this level will fill – additional parks can be found on levels B3 to B5. - You will need your room key to proceed through the boom gate to access these lower levels. - Should you be checking-in, and not yet have your room key, please park in the allocated 10min zone located on B2, proceed to reception to check-in. - You can then move your vehicle to the lower levels of parking if need be. - - Should the car park become full, please see hotel concierge to assist you with alternative parking options.

CHECK IN: 3:00PM CHECK OUT: 11:00AM Buffet Breakfast pp: $25 prepaid with booking or $39.90 onsite at Harvest Restaurant (Executive Rooms/Suites include breakfast privileges). Payment & Cancellation Policy: Full pre-payment is required within 7 days of booking. Accommodation cancellations will only be accepted in writing. Cancellations between 0 & 33 days from the event attract a 100% cancellation fee – no refund is given for rooms cancelled or reduction in room nights. All refunds processed will incur a $10.00 fee to cover cancellation processing administration. If paying by credit card, additional fees apply - please refer to our https://pulseevent.com.au/cancellation-payments/ page. Parking - The Star undercover self parking is $20 per car per night and is subject to availability upon arrival or $65 valet parking. Full parking details please see Star website: https://www.star.com.au/goldcoast/hotels-and-spa/the-star-grand Parking arrangements/how to get there - Access to the carpark is via Hooker Boulevard/Nerang-Broadbeach Rd or the Gold Coast Highway and T E Peters Drive. -General parking: vehicle clearance is up to 1.95 metres -Large Vehicles over height and up to 2.1 metres - limited availability. -Large Vehicles over height over 2.1 metres - please contact the hotel.

CHECK IN: 3:00PM CHECK OUT: 11:00AM Breakfast: $30 per person if prepaid with room booking at Nineteen Restaurant Payment & Cancellation Policy: Full pre-payment is required within 7 days of booking. Accommodation cancellations will only be accepted in writing. Cancellations between 0 & 33 days from the event attract a 100% cancellation fee – no refund is given for rooms cancelled or reduction in room nights. All refunds processed will incur a $10.00 fee to cover cancellation processing administration. If paying by credit card, additional fees apply - please refer to our https://pulseevent.com.au/cancellation-payments/ page. VALET PARKING Valet parking is available to all guests staying at The Darling - please drive up to the Darling driveway where the team can assist with parking and luggage. - 1 complimentary valet park Stellar Suite -2 complimentary valet vehicles for Penthouses. Additional cars valet parked $65 per car per day.

CHECK IN: 3:00PM CHECK OUT :11:00AM Breakfast $25 pp/day if prepaid with booking or $39.90 onsite. Accommodation cancellations will only be accepted in writing. Cancellations or reductions between 0 & 33 days from event attract a 100% cancellation fee. All refunds incur a $10.00 fee to cover administration of cancellation processing administration. Credit card fees apply: Refer to our https://pulseevent.com.au/cancellation-payments/ page for details. HOUSEKEEPING SERVICES Room rates for apartments are non-serviced. A daily refresh is available at $59 per day (prices subject to change) and can be requested with the hotel upon check in. PARKING - The Star Residences undercover parking is $20 per car per night for in-house guests and subject to availability. - Valet parking $65 per day.

CHECK IN: 2:00PM CHECK OUT: 10:00AM Cancellation Policy: Full pre-payment is required when booking. Accommodation cancellations will only be accepted in writing. Cancellations made within 33 days from the event incur 100% cancellation fee. All refunds processed will incur a $10.00 fee to cover cancellation processing administration. Out of hours Late Arrival Procedure Reception Hours for usual check in: Monday - Friday 9:00am to 5:00pm Saturday 9:00am to 3:00pm Sunday/PH 9:00am to 1:00pm If you are scheduled to arrive outside of these office hours you will need to use our after-hours check in service. Synergy has an intercom at reception front doors on the wall to the right, please press Late Arrivals Button and our After-hours service will answer your call, please advise you are Checking in with your surname, they will open front glass door for you and then you proceed to the Reception counter where you will see a safe on the counter, the after-hours service will give you safe code, instructions to open are on laminated sheet on the wall, please follow the instructions to open. You will then find your apartment key and an instruction sheet inside the envelope with your name clearly marked on the front. Please follow instructions to close the safe. Parking instructions will be on welcoming letter in envelope. Synergy kindly asks you drop down to reception the following morning to have your security fob re-activated and register your arrival.

CHECK IN: 2:00PM CHECK OUT: 10:00AM 1 complimentary car space per apartment Cancellation Policy: Full pre-payment is required when booking. Accommodation cancellations will only be accepted in writing. Cancellations made within 33 days from the event incur 100% cancellation fee. All refunds processed will incur a $10.00 fee to cover cancellation processing administration. Reception Hours for usual check in: Monday - Friday 8:30am to 5:00pm Saturday 8:30am to 3:00pm Sunday/PH 8:30am to 1:00pm Please follow below instructions to access your keys. 1) Proceed to the front glass doors located on 31 Queensland Ave. Use the Black Intercom which is marked as the afterhours arrivals/ check in button on the left of the glass doors. You will then speak to our after hours service who will confirm your booking details and then let you inside the doors. 2) On the left hand side of reception there is a small safe, please enter 0231 open on the safe and collect the envelope with your name on it. Please then close the door and hit Lock. 3) You should now have a set of keys, a welcome letter and Wi-Fi access code for your room. A set of keys is needed at all times to access the property. 4) Please use the Blue Fob to swipe once inside any of the three lifts and head to the level on your key tag. Then using the key to enter the room. If you have a car please follow the instructions below or on the welcome letter to access the car park. CAR PARK is available on Jubilee Ave located in the second car park entrance, that leads down to basement parking. To gain entrance you will need to swipe the blue fob at the top of the ramp and then drive down past the council car park to our basement levels B2, B3 and B4. Once inside please park in any spot that does not have a Private or Reserved Sign. All three basement levels of parking has access to lifts to gain access to the rest of the property. Please come to reception to register in the morning and collect an additional set of keys. On Check-In you will be required to present both photo identification and 1 x pre authorisation of $200 per apartment.

CHECK IN: 2:00PM CHECK OUT: 10:00AM Reception Check in Hours. Mon to Fri 9am – 5pm Sat/Sun/Public Holidays 9am–Midday Payment & Cancellation Policy: Full pre-payment is required when booking. Accommodation cancellations will only be accepted in writing. Cancellation received 33 days prior to the event will receive a refund less $10 refund processing fee. No refund is given for rooms cancelled between 0 and 33 days from the event – incurring a 100% cancellation fee. No refund for early departure. All refunds processed will incur a $10.00 fee to cover cancellation processing administration. Late Arrivals: Office hours (9:00am-5:00pm Mon-Fri or 9:00am-12:00pm Sat, Sun and Public Holidays) Please advise ARIA of your estimated time of arrival 48 – 72 hours prior to arrival if outside of office hours in order to make further arrangements for your check-in or late arrival. Parking: Basement 2 and 3 is Residential Parking - Aria Apartment guests are required to park only in the space provided with the apartment they have booked – we are not able to guarantee any additional parking on site and fines apply for parking elsewhere and on Level 1. Check-in: On Check-In you will be required to present both photo identification and a valid credit card for security purposes. Debit cards are not accepted as security. A $350.00 cash deposit will be required for guests without a valid credit card. The Sky House - $500 Security Deposit & Penthouse requires $1000 Security Deposit. Aria Reservations Staff & Management have the right to refuse access to Apartments if the Credit Card & ID don’t match the booking guest registering on Check In. All guests names must be registered to the Apartment and have valid ID to be able to access the Apartment. Aria Apartments enforces a strict “NO PARTY POLICY”. Aria Apartments is a Residential Complex and the by-laws ask for guests to behave in a manner in which all Residents and Guests have the right to a quiet and enjoyable environment at all times. Additional fees will apply for guests breaching the by-lays. If guests are evicted it will be with-out refund.